Unauthorized Seller Policy
Effective June 1st, 2023, GR8FLEX company will not honor warranty registration and warranty claims for any products purchased from any unauthorized sellers or third-party resellers. Buying from unauthorized sellers or third-party resellers may result in losing lifetime warranty coverage due to many unknown factors that may compromise the quality of the product.
To ensure eligibility for warranty coverage, please make your GR8FLEX product purchases exclusively from our authorized sellers. Additionally, follow the provided warranty registration and claims process to fully avail yourself of warranty benefits.
Please refer to the list of our authorized sellers on Amazon and online stores:
- USA authorized seller: United Outlets
- Canada & International authorized sellers: Tilash Studio
Please note that authenticity, quality, and warranty coverage are guaranteed solely for products purchased through our authorized sellers.
Reporting Unauthorized Sellers
If you come across unauthorized sellers or suspect any unauthorized selling activities, please contact us at info@gr8flex.com. We take these reports seriously and conduct thorough investigations for each case.
Unauthorized Seller Policy
Effective Date: June. 1st, 2023
1. Introduction
At GR8FLEX, we value the trust of our customers and strive to ensure that they have a positive experience when purchasing our products. To maintain the integrity of our brand and protect our customers from counterfeit or substandard goods, we have implemented this Unauthorized Seller Policy. This policy outlines the guidelines and expectations for authorized sellers of GR8FLEX products.
2. Authorized Seller Status
2.1. Authorized Sellers: An authorized seller refers to a party who has received explicit permission from GR8FLEX to sell our products. Authorized sellers have entered into a formal agreement or partnership with us and are listed as approved sellers in our records.
2.2. Benefits of Authorized Seller Status: Authorized sellers gain access to various benefits, including access to genuine GR8FLEX products, marketing support, promotional materials, and training resources. They are also entitled to participate in special promotions and receive ongoing support from GR8FLEX.
3. Unauthorized Selling
3.1. Definition: Unauthorized selling refers to the act of selling or offering GR8FLEX products without obtaining prior authorization from GR8FLEX. This includes selling counterfeit products, parallel importing, or selling goods obtained through unauthorized channels.
3.2. Consequences of Unauthorized Selling: Engaging in unauthorized selling of GR8FLEX products has serious implications, including but not limited to:
a) Termination of Partnership: Unauthorized sellers will have their partnership and business relationship with GR8FLEX terminated immediately upon discovery of unauthorized selling.
b) Legal Action: GR8FLEX reserves the right to pursue legal action against unauthorized sellers for infringement, which may result in financial penalties, injunctions, and other legal remedies.
4. Warranty Registration and Claims
4.1. Limitations for Unauthorized Purchases: For any purchase from June 1st, 2023, GR8FLEX does not honor warranty registration and claims for products purchased from any unauthorized resellers. To qualify for warranty coverage, customers must purchase GR8FLEX products from authorized sellers and follow the warranty registration and claims process provided by GR8FLEX.
4.2. Genuine Product Assurance: Purchasing GR8FLEX products from authorized sellers ensures that customers receive genuine products that meet our quality standards. We cannot guarantee the authenticity, quality, or warranty coverage for products purchased from unauthorized sellers.
5. Reporting Unauthorized Sellers
We encourage our authorized sellers and customers to report any instances of unauthorized selling to us promptly. If you come across unauthorized sellers or suspect any unauthorized selling activities, please contact us at info@gr8flex.com. We take these reports seriously and will investigate each case thoroughly.
6. Changes to the Policy
GR8FLEX reserves the right to modify or update this Unauthorized Seller Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website or other relevant platforms.
7. Conclusion
Maintaining a network of authorized sellers is vital to upholding the quality and reputation of the GR8FLEX brand. We appreciate the commitment of our authorized sellers to adhere to this policy and provide a consistent and positive experience for our customers. We thank you for your cooperation and support.
If you have any questions or concerns regarding this Unauthorized Seller Policy, please reach out to us at info@gr8flex.com.